Shipping policy
Lutra-Embroidery offer delivery within the continental U.S. and Canada. I am also unable to ship to other international addresses.
Orders over $40 will receive free shipping.
U.S. ORDERS:
Continental U.S. orders include a shipping and handling charge based on the dollar value. An additional $25.00 fee for orders under $85.00. Orders over $85 do not include the $25.00 fee. The Lutra-Embroidery is not responsible for outside government and border-related fees. The customer is responsible to pay any tariff, duties, taxes or broker related fees.
Lutra-Embroidery does not determine or govern these fees.
DELAYED PACKAGES:
Once an order has left my facilities, Lutra-Embroidery is no longer responsible for the package. Reasons for a delay include, but are not limited to, inclement weather, customs processing, changes in carrier schedule. Should this inconvenience occur, I encourage you to inquire with the shipment carrier.